03 Jul
Ever received a package that looked like it went through a warzone? Damaged products are a nightmare for both you and your customers. They can lead to returns, refunds, frustrated customers, and lost revenue. The good news? Most product damage is preventable! By following these simple tips, you can ensure your pick-and-pack fulfillment services will deliver products to their destination safe and sound.
Product damage can be extremely frustrating and can have an impact on both the consumer and the business. The result of product damage in your pallet storage warehouse can raise your costs, reduce your revenue, and can also cause friction between suppliers and consumers. Packages can be damaged in transit due to incorrect handling, water exposure, poor packaging, and a variety of other factors. According to Invesp, 20% of consumers return their order due to receiving a damaged product. Consumers who frequently receive damaged goods are unlikely to return to your business, which can impact the reputation of your business.
As an eCommerce business, you can take steps to reduce product damage in the warehouse and shipping disputes:
Minimizing Warehouse Mishaps
Problem 1: Incorrect Equipment Usage Using the incorrect equipment for handling goods can cause damage to products.
Solution: Ensure you use the right equipment for handling goods. Pallet storage services require different tools and machines serve specific purposes and come in various forms to meet different needs. Every employee must know which machine or pallet to use to prevent damage.
Problem 2: Improper Securing and Loading Improper methods of securing and loading goods can cause serious product damage. Not using secure materials such as wrapping can cause the products to be insecure in the storage area.
Solution: Secure products with appropriate materials, such as wrapping, to ensure they remain intact during storage and transit. Palletize whenever possible, using the right size and avoiding overloading. Stack heavier items on the bottom and distribute weight evenly. Secure your load with high-quality straps or banding, tightened to prevent shifting. Properly wrapped goods are less likely to move and get damaged.
For Fragile Items Consider double-boxing and cushioning with packing peanuts, bubble wrap, or air pillows to absorb impact and prevent items from touching.
Packing Perfection
Problem 1: Incorrect Package Size Using significantly larger boxes for small orders is a common mistake, increasing the likelihood of product damage. The extra space can cause the item to rattle around the box, causing damage. Additionally, using a bigger box than the product will increase the delivery charges, as most carriers will use the dimensional weight to determine the bill for shipping.
Solution: Ensure the box is only slightly larger than the product, or fill excess space with air cushions or bubble wrap to prevent movement and damage. Using an appropriate size box reduces unnecessary product damage and delivery expenses.
Problem 2: Insufficient Packaging Material Proper packing material is crucial. Bubble wrap items individually and use kraft paper to prevent multiple items from damaging each other. Not using cushioning material on the objects will increase the chances of the product being damaged. Orders that have multiple items are more than likely to be subjected to damage if protective material isn’t used.
Solution: Use bubble wrap or foam padding to protect objects from impact and prevent damage. Orders with multiple items should be individually wrapped. Kraft paper is a cost-effective cushioning option.
Safeguarding During Delivery
Problem 1: Improper Handling Improper handling leads to damages and unsatisfied customers. Heavier and bigger packages can be placed on top of fragile products, causing damage to the product.
Solution: Clear and concise package labeling is a crucial for pick-and-pack fulfillment services. Include standard symbols for fragile items, proper stacking orientation, and weight limitations. Use clear, large labels to guide handling personnel on stacking, organizing, and lifting packages correctly. Labels specify how products should be handled at various stages, reducing the risk of damage. Train employees on roper handling techniques to minimize damage during loading and unloading.
Addressing Different Audiences
Small Businesses Utilize recycled packing materials or create custom cardboard dividers for smaller boxes. Explore free online resources for packing tutorials and industry best practices.
Larger Businesses Implement warehouse management systems to optimize product placement and picking routes. Consider impact sensors or real-time tracking for high-value products.
Solutions for Specific Products
Heavy Machinery Use specialized crates or secure anchoring systems to prevent machinery from shifting during transport.
Liquids Leak-proof containers and proper cushioning materials are essential to absorb any potential spills.
Conclusion
By implementing these strategies and tailoring them to your specific needs, you can significantly reduce product damage throughout your supply chain. Save money on replacements and returns, enhance customer satisfaction, and build a reputation for quality and reliability. Remember, a little planning goes a long way in ensuring your products reach their destination in pristine condition!
At Meteor Space, we pride ourselves on our picking and packing services. Let our experienced professionals ensure your goods are safely transported from the factory to the storage area and delivery location. Contact us today to learn how Meteor Space can help reduce product damage and enhance your business operations.
